Frequently Asked Questions
Everything you need to know about our fresh snacks and delivery.
How do you ensure the freshness of the food during shipping?
We use temperature-controlled packaging and insulated liners with gel packs to ensure your items stay fresh from our kitchen to your doorstep.
Where does Sneak source its ingredients?
We prioritize local farmers and sustainable suppliers to ensure every ingredient meets our high standards for quality and ethical sourcing.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery's progress.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrived damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary requirements?
Absolutely. We offer a variety of gluten-free, vegan, and nut-free options. Please check the 'Dietary' filter on our shop page for details.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.