Returns & Exchanges
At Sneak, we prioritize freshness and quality; if your order arrives damaged or incorrect, we offer a hassle-free return or replacement within 48 hours of delivery. Due to the perishable nature of our food products, we cannot accept returns on items that have been opened or consumed.
Check Eligibility
Ensure your item is unopened, in its original packaging, and that you are within the 48-hour window from the time of delivery.
Contact Support
Email our Sneak support team with your order number and clear photos of the damaged or incorrect food items.
Receive Approval
Our quality control team will review your request within 24 hours and provide a prepaid return shipping label or a credit note.
Process Refund
Once your return is inspected at our facility, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing